Terms and Conditions

1. Who We Are

These Terms and Conditions ("Terms") govern your access to and use of the services, platform, website, and applications provided by Payscribe Limited, a private limited company incorporated in England and Wales under company number 17196544, with its registered office at 12 Beverley Road, Hull, HU5 1LU, United Kingdom ("Payscribe", "we", "us", or "our").

Where services are provided to users in Nigeria and other African markets, those services are operated by our affiliated entity, Pscribe Digital Services Limited (RC1946239), 95 Oreta Road, Igbogbo, Ikorodu, Lagos, Nigeria ("Payscribe Nigeria").

By accessing or using the Payscribe platform — including our website at www.payscribe.co, our web application at app.payscribe.ng, and any related mobile applications (collectively the "Platform") — you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must stop using the Platform immediately.

2. Regulatory Status

Payscribe Limited is registered as a Money Services Business with HM Revenue & Customs (HMRC) and is in the process of obtaining authorisation from the Financial Conduct Authority (FCA) as a Small Payment Institution under the Payment Services Regulations 2017.

Payscribe Nigeria (Pscribe Digital Services Limited) operates under applicable Nigerian financial services regulations.

This section will be updated as our regulatory status changes. Always refer to the latest version of these Terms for our current status.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Not be a resident of a jurisdiction where the use of our services is prohibited by law
• Comply with all applicable laws and regulations in your jurisdiction

If you are using the Platform on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Account Registration

4.1 Creating an Account

To access certain features, you must register for an account and provide accurate, current, and complete information. You agree to update your information promptly if it changes.

4.2 Identity Verification

As a regulated financial services business, we are legally required to verify your identity before providing services. You authorise us (directly or through third-party providers) to conduct identity verification, KYC (Know Your Customer), and KYB (Know Your Business) checks. This may include:

• Verifying government-issued identification documents
• Screening against sanctions and PEP (Politically Exposed Persons) lists
• Verifying business registration and ownership details
• Conducting ongoing monitoring as required by anti-money laundering legislation

Failure to provide satisfactory verification may result in restricted or suspended access to the Platform.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must:

• Use a strong, unique password
• Not share your credentials with any third party
• Notify us immediately at security@payscribe.co if you suspect unauthorised access to your account

We will never ask you for your password by email, phone, or any other unsolicited communication.

5. Our Services

Payscribe provides a financial technology infrastructure platform that may include, depending on your account type and jurisdiction:

• Payment processing and money transmission
• Foreign exchange and multi-currency operations
• Virtual card issuance
• Stablecoin payment rails
• Business payment APIs and white-label infrastructure
• Treasury and payout services
• Bill payments and collections

The availability of specific services may vary by jurisdiction, account type, and regulatory status. We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice where possible.

6. Payments, Fees, and Pricing

6.1 Fees

Fees for using the Platform are set out on our website or disclosed to you at the point of transaction. Fees are subject to change. We will provide reasonable advance notice of material fee changes.

6.2 Taxes

All fees are exclusive of any applicable taxes, levies, or duties. You are responsible for any taxes applicable to your use of the Platform.

6.3 Payment Authorisation

By initiating a transaction on the Platform, you authorise Payscribe to process that transaction on your behalf. You are responsible for ensuring sufficient funds are available.

7. Refunds and Cancellations

7.1 Business Users

For business accounts, our fees are generally non-refundable once a transaction has been processed, except where a transaction has failed due to an error on our part, in which case we will refund the transaction amount in full.

7.2 Consumer Users

If you are a consumer (an individual using the Platform for personal, non-business purposes), your statutory rights under the Consumer Rights Act 2015 and the Payment Services Regulations 2017 are not affected by these Terms. These rights include protections for misdirected or unauthorised transactions.

7.3 Failed Transactions

Where a payment fails due to technical error on our part, we will endeavour to reverse or refund the transaction within 5 business days. Where the failure is attributable to a third party (e.g. a receiving bank), resolution timelines may vary.

8. Unauthorised Transactions and Disputes

8.1 Reporting Unauthorised Transactions

If you believe an unauthorised transaction has been made on your account, you must notify us as soon as reasonably possible by contacting hello@payscribe.co. Under the UK Payment Services Regulations 2017, you generally have up to 13 months from the date of a transaction to report it as unauthorised.

8.2 Investigation Process

On receiving a dispute, we will:

• Acknowledge your report within 2 business days
• Investigate the matter promptly and in good faith
• Provide you with a resolution or update within 15 business days (or up to 35 business days in exceptional circumstances)

8.3 Liability for Unauthorised Transactions

Our liability for unauthorised transactions is governed by the Payment Services Regulations 2017. You may bear limited liability (up to £35) for transactions arising from your failure to keep your account credentials secure, unless the transaction arose from our gross negligence or fraud.

9. Prohibited Activities

You must not use the Platform for any of the following:

• Any illegal, fraudulent, or unauthorised activity
• Money laundering, terrorist financing, or sanctions evasion
• Processing payments for prohibited goods or services
• Circumventing our AML, KYC, or fraud prevention controls
• Exploiting technical errors, glitches, or vulnerabilities for financial gain
• Manipulating foreign exchange rates or transaction systems for personal gain
• Using virtual cards for fraudulent or chargeback abuse purposes
• Impersonating any person or entity
• Uploading or transmitting malware or malicious code
• Any activity that violates applicable laws or regulations in any jurisdiction where you operate

Breach of this clause may result in immediate account suspension, termination, legal action, and reporting to relevant regulatory and law enforcement authorities.

10. Intellectual Property

All content, software, designs, trademarks, logos, and technology on the Platform are the intellectual property of Payscribe Limited or its licensors. Nothing in these Terms grants you any rights to use our intellectual property other than to access and use the Platform in accordance with these Terms.

You must not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent.

11. Limitation of Liability

11.1 To the fullest extent permitted by applicable law, Payscribe shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or anticipated savings
• Loss of data or business interruption
• Damages arising from third-party actions, including receiving banks, payment networks, or blockchain networks

11.2 Our total liability to you in connection with the Platform shall not exceed the greater of:

• The total fees paid by you to Payscribe in the 3 months immediately preceding the event giving rise to the claim, or
• £100

11.3 Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot lawfully be excluded under English law or the Consumer Rights Act 2015

12. Indemnification

You agree to indemnify, defend, and hold harmless Payscribe Limited and its directors, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Platform in violation of these Terms
• Your violation of any applicable law or regulation
• Any content or information you submit through the Platform
• Any dispute between you and a third party arising from your use of the Platform

13. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, government action, regulatory changes, power outages, internet service disruptions, or blockchain network failures.

14. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate with third-party services. We do not endorse and are not responsible for the content, practices, or privacy policies of any third parties. Your dealings with third parties are solely between you and them.

15. Suspension and Termination

15.1 By Payscribe

We may suspend or terminate your access to the Platform at any time:

• Where we reasonably suspect a breach of these Terms
• Where required by law or regulatory obligation
• Where we are required to do so by a competent authority
• Where we reasonably suspect fraudulent, illegal, or harmful activity

We will provide advance notice of suspension or termination where legally and operationally possible. Where immediate action is required for regulatory or security reasons, we may act without prior notice.

15.2 By You

You may close your account at any time by contacting hello@payscribe.co. Closure will not affect any rights or obligations that arose prior to termination.

16. Complaints

We take complaints seriously. If you are unhappy with any aspect of our service, please contact us:

Email: hello@payscribe.co
Post: Complaints, Payscribe Limited, 12 Beverley Road, Hull, HU5 1LU, United Kingdom

We will acknowledge your complaint within 5 business days and aim to provide a full response within 15 business days. If we cannot resolve your complaint within this timeframe, we will write to you explaining why and provide an updated resolution date.

If you remain dissatisfied after our internal process, you may have the right to refer your complaint to an appropriate external dispute resolution scheme. Details will be provided with our final response.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending you a notification by email (where you have provided an email address)

Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Platform.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

For disputes arising from services provided to users in Nigeria, the laws of the Federal Republic of Nigeria apply to the extent relevant to those specific services.

Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law entitles you to bring proceedings in another jurisdiction.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Payscribe in relation to your use of the Platform and supersede all prior agreements and understandings.

21. Contact Us

For any questions about these Terms:

Email: compliance@payscribe.co
Post: Legal, Payscribe Limited, 12 Beverley Road, Hull, HU5 1LU, United Kingdom

Date of last revision: 23 May 2026 — Version 2.0